RETURNS & EXCHANGES
We want you to feel confident in every EBH Vital Roots purchase. If something isn’t right with your order, please contact us and we’ll be happy to help.
RETURN ELIGIBILITY
To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition with any original tags attached.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with your order information and photos of the issue so we can review it and help make it right.
EXCHANGES
If you need a different size or item, please contact us. Exchange availability depends on current inventory and fulfillment status.
NON-RETURNABLE ITEMS
Items that have been worn, washed, altered, damaged after delivery, or are not in their original condition may not be eligible for return. Certain personalized, custom-made, final-sale, or promotional items may also be non-returnable when indicated at the time of purchase.
REFUNDS
Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process the refund.
NEED HELP?
If you have questions about a return or exchange, please contact EBH Vital Roots through our Contact Us page. Please include your order number so we can assist you as quickly as possible.
Wear your growth. Live your journey.