Refund policy

RETURN & REFUND POLICY

We want you to feel confident in every EBH Vital Roots purchase. If something isn’t right with your order, please contact us and we’ll be happy to help.

RETURN ELIGIBILITY

To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition with any original tags attached.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with your order information and photos of the issue so we can review it and help make it right.

EXCHANGES

If you need a different size or item, please contact us. Exchange availability depends on current inventory and fulfillment status.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items marked as final sale. Items that have been worn, washed, altered, or damaged after delivery cannot be accepted.

REFUNDS

Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered fulfillment, we may not be able to modify or cancel it.

QUESTIONS

For questions about a return, exchange, refund, or order issue, please contact EBH Vital Roots through our Contact Us page.