Shipping policy

SHIPPING POLICY

At EBH Vital Roots, every order is prepared with care. Once your order is successfully placed, you will receive an order confirmation by email.

ORDER PROCESSING

Orders are prepared for fulfillment after they are successfully placed. Processing times may vary depending on the product, availability, and order volume.

SHIPPING & DELIVERY

Available shipping options and estimated delivery times will be provided at checkout when available. Delivery times are estimates and may vary depending on the destination, carrier delays, holidays, weather, or other circumstances outside of our control.

ORDER TRACKING

Once tracking information becomes available, you will receive a shipping confirmation email with your tracking details.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

LOST, DELAYED OR DAMAGED PACKAGES

If your package is significantly delayed, arrives damaged, or you experience an issue with your delivery, please contact us with your order information so we can help determine the appropriate next step.

CONTACT US

If you have questions about your order or shipping, please contact EBH Vital Roots through our Contact Us page.